The Welsh Ambulance Services NHS Trust provides a Non-Emergency Patient Transport Service for patients across Wales who are unable, for medical reasons, to make their own way to and from their hospital appointments.

It is a vital resource to help those patients who rely on the service and it should not be used by those without a medical need.

Please note that a need for treatment does not automatically imply a clinical need for transport. There is an eligibility process that all patients are required to go through to ensure that your needs are appropriate for the service.

For patients who are found non-eligible, there is an Alternative Transport Team that can discuss transport options in your area. You can also find information about community transport options from our website.

You could be eligible for hospital transport if:

• You are receiving regular dialysis or cancer treatment; 
• You require a stretcher for the journey; 
• You require oxygen for the journey; 
• You need to travel in your own wheelchair; 
• You are unable to walk without continual support; 
• You are unable to use public transport because you have a medical condition that would compromise your dignity; 
• You have severe communication difficulties or; 
• You will experience side effects as a result of the treatment for your condition.

For more information please visit the Welsh Ambulance Service website at Non-Emergency Patient Transport Service (NEPTS) - Welsh Ambulance Services NHS Trust or call 0300 123 2303.

How do I request patient transport?

• Patient Transport to Hospital Services in Wales & parts of England 
  (Royal Shrewsbury Hospital / Princess Royal Hospital)*
  Please call Welsh Ambulance Service NHS Trust on 0300 123 2303
• Patient Transport to the Robert Jones & Agnes Hunt Orthopaedic Hospital
  Please call EMED Group on 0300 777 0077
• Patient Transport to Hospitals & Clinics in Herefordshire
  Please call the Powys Teaching Health Board Therapies Hub on 01686 613200

*If your destination is not listed above please contact the Welsh Ambulance Service NHS Trust on 0300 123 2303