Non-urgent advice: MEDICATION ORDERING

As of Tuesday 2nd April the dispensary answerphone will no longer be available to leave requests for medication.

This development has been put in place following a review of our Dispensary Service ensuring that we provide a safe, effective and timely service to our patients.

You will still be able to order repeat medications in a number of other ways as shown below:

  1. PODS – Pre-ordered Dispensing System - please ask dispensary for details
  2. Online – completing our medication request form via
  3. Medication side slip – completed slips can be handed in to the dispensary at any surgery
  4. Posting your order to the practice
  5. Email -
  6. NHS Wales App - Login screen (

To request prescriptions please give 72 hours (3 working days) notice. Any medication not on your repeat list or from other organisations may take up to 5 working days. 

Most prescriptions can be dispensed from the Practice, but if you live within one mile of the chemist you must collect your medicines from there.

Thank you in advance for you co-operation.


Non-urgent advice: Dispensary Opening Times

 Llanfyllin: 08.30 - 18.30

Monday - Friday

(For collections between 6pm - 6:30pm please see Reception Front Desk)

Four Crosses: 08:30 – 17:30

Monday - Friday

(Closed 1pm - 2pm for lunch)

Llanrhaeadr: 08:30 – 17:30

Monday, Tuesday, Thursday, Friday

(Closed 1pm - 2pm for lunch & closed all day on Wednesdays)

Non-urgent advice: Upcoming Closure Dates that affect Medication Collection

Practice Training Morning Closure - Thursday 20th June 2024

All branches will be closed until 1pm on Thursday 20th June 2024 for practice training purposes

  • Phone lines will re-open at 1pm
  • Medication collection will re-open at 2pm at all sites

For urgent care on this morning whilst we're closed, please call Shropdoc on 01743 455 364.

Practice Training Afternoon Closure - Wednesday 10th July 2024

All branches will be closed from 1pm on Wednesday 10th July 2024 for a Powys Teaching Health Board training afternoon

  • Phone lines will close at 12pm
  • Medication collection will close at 1pm (Llanrhaeadr closed all day as normal)

For urgent care on this afternoon whilst we're closed, please call Shropdoc on 01743 455 364.

Practice Training Morning Closure - Thursday 15th August 2024

All branches will be closed until 1pm on Thursday 15th August due to practice training purposes

  • Phone lines will re-open at 1pm
  • Medication collection will re-open at 2pm across all sites

For urgent care on this morning whilst we are closed, please call Shropdoc on 01743 455 364.


Reclaiming Prescription Charges

Gwybodaeth Bwysig os codwyd tâl arnoch am bresgripsiwn moddion

Ydych chi wedi bod mewn ysbyty yn Lloegr ac wedi gorfod talu am eich presgripsiwn?

Os ydych chi’n byw yng Nghymru ac wedi bod â phresgripsiwn ar gyfer moddion mewn ysbyty yn Lloegr, gallwch gael eich ad-dalu am hyn. Y cyfan sydd angen ei wneud yw cael derbynneb oddi wrth y fferyllfa /yr ysbyty sy’n rhoi’r moddion a’i anfon, ynghyd â llythyr eglurhaol yn gofyn am ad-daliad i’r: Adran Daliadau, Gwasanaethau Contractwyr, Tŷ Cwmbrân, Stad Parc Mamhilad, Pontypŵl NP4 OXS.

Os oes gennych ymholiad i’w wneud, cysylltwch â’r Adran Rheoli Moddion /Medicines Management Department, Ysbyty Bronllys, Bronllys, Powys LD3 0LS

Fôn: 01874 712641

Prescribing Policy for Patients Travelling Abroad

This policy outlines the procedure for patients travelling abroad for short and long periods of time.

NHS Policy

By law, the NHS ceases to have responsibility for the medical care of patients when they leave the UK. In addition GPs are not required by their terms of service to provide prescriptions for the treatment of a condition that is not present and may arise while the patient is abroad.
The NHS does accept responsibility for supplying ongoing medication for temporary periods abroad of up to 3 months. However, if a person is going to be abroad for more than 3 months, then they are only entitled (at NHS expense) to a sufficient supply of regular medication in order to get to their destination, where they should the find an alternative supply of that medication.

Patients residing abroad for a period of more than 3 months should be removed from the registered patient list.

Llanfyllin Practice Policy

Travelling out of the country for less than 3 months

For patients who inform us they will be out of the country for less than 3 months, we will provide sufficient medicines for an existing condition (e.g. asthma, diabetes…)for the period while the patient is away where it is safe to do so. Drugs that require frequent monitoring may not be prescribed where there are safety concerns. 1 months supply only will be issued for drugs normally available over the counter, such as paracetamol. Please allow at least 7 days’ notice in order for us to prepare these medication for you and deal with any issues arising.

Travelling out of the country for more than 3 months

Patients who inform us they will be leaving the country for more than 3 months will be prescribed sufficient medication to enable them to make alternative arrangements at their destination (up to 3 months supply where safe to do so). They will also be removed from our patient list. We will be pleased to re-register patients on their return to residence in the UK and can reassure patient that their electronic notes are kept on file for reference on your return. Patients and relatives should not seek medication for themselves while they are abroad as this constitutes NHS fraud.

Prescriptions for medicines in case of illness while abroad.

GP’s will only prescribe NHS prescriptions in this case for exacerbations of pre-existing illnesses. Eg antibiotics for patients who have frequent infections secondary to an underlying lung condition.
GPs may provide private prescriptions if it is clinically appropriate and they can be self-administered safely without medical assessment while abroad. These prescriptions are not free.
Patients should be aware that some drugs commonly prescribed in the UK may be illegal in certain countries and you should check with that countries embassy before you travel.

Requests for letters

If you require a letter from the practice confirming your current medication (for example for customs and immigration purposes), then please note that there will be a charge payable of £25 per letter. This is considered to be non-NHS work and so is chargeable as a private service. A request for a travel letter may take up to 5 working days to process.

We are able to provide patients with a copy of their current repeat prescription without charge, and this can usually be supplied straightaway. Please note that this must be requested in person by the patient at the surgery (unless there is consent in place for another person to discuss their medical care on their behalf).

See NHS facts of travel abroad

Temporary Visitors

Have you forgotten to bring enough of your usual repeat medication with you whilst staying away from home, or had to stay here longer than expected?

Please take prompt action as soon as you realise and do not leave it until it becomes urgent. If you are away from your own practice area and need your regular medication, you should:

  • Contact the GP surgery where you are registered in your home town or city and request that they post a prescription to you or a nearby pharmacy.
  • If the request is urgent, your surgery may fax a prescription to a pharmacy, but please check with the pharmacy first, as pharmacies are not permitted to dispense certain medicines (controlled drugs) against a faxed prescription.
  • Alternatively, a prescriber at your own practice may request a local pharmacy to undertake an emergency supply at the request of a prescriber. This will allow you to collect medication at the pharmacy in advance of the prescription being sent. This method cannot currently be used to supply controlled drugs.
  • If you own surgery are unable to help, visit a local pharmacy for advice, as certain medication you are taking may be available without prescription. If you need non-prescription medicines such as paracetamol, antihistamines or an antacid and you can't find an open pharmacy, then supermarkets, newsagents and petrol stations usually stock a basic range of over-the-counter medicines.
  • If you are registered with a GP in Wales, 95% of pharmacies in Powys are able to view a patient’s Welsh GP Record for the purposes of providing an emergency supply of medication at the request of a patient.
  • In most cases, the pharmacist will need to interview you in person before any supply can be made and where considered appropriate, can provide a supply of medication without a prescription, at no charge to you.
  • Controlled drugs cannot be supplied in this way, and a legal and valid prescription is required (provided by the patient’s own practice, or a local prescriber).
  • Please note that emergency supply service may not be available at all times, particularly where pharmacies are operating reduced opening times or with non-standard staffing. Confirming by phone in advance of visiting the pharmacy is advisable.
  • If you have tried all of the above unsuccessfully or are not registered with a Welsh GP, then speak to us and we will do what we can to help. We will need to obtain details of your current repeat medication from one or more of the following:
    • A medication summary from your registered practice; or
    • A current repeat medication request slip; or
    • Information provided by your usual community pharmacy.
  • We will review that the information is up to date, and that a supply of the requested medication is required and clinically appropriate. If this is the case, we can issue one or more prescriptions for you (or your representative) to collect from the practice or from a local pharmacy. Please be aware that our usual timescale for generating prescriptions is 72 hours (3 working days), but it may be longer in this type of case.
  • If the surgery is closed, then please contact 111 for advice.